Privacy Policy

This Privacy Policy describes how Pizzana ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website pizzanapizza.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), as well as other applicable consumer protection regulations.

1. About Us

Pizzana is a food service business operating in the United States. We provide food ordering, delivery, and dining-related services through our website and associated platforms. For any questions, concerns, or requests related to your privacy, you may contact us using the information below:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Date of birth (where required for age verification)
• Username and password (encrypted)
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase or complete a transaction on our platform, we or our authorized payment processors may collect:

• Credit or debit card number (processed securely via third-party payment gateways)
• Billing name and address
• Transaction history and order details
• Digital wallet identifiers (e.g., Apple Pay, Google Pay)

We do not store full payment card numbers on our servers. All payment transactions are processed by PCI-DSS compliant third-party payment processors.

2.3 Order and Transaction Data

We collect information related to the food orders and services you request, including:

• Items ordered, special instructions, and dietary preferences
• Order history, frequency, and value
• Delivery preferences and special delivery notes
• Customer feedback, ratings, and reviews

2.4 Usage Data and Website Activity

When you visit our website, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location
• Browser type, version, and settings
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URLs and exit pages
• Search terms used within our website
• Date and time of website visits
• Session identifiers and interaction logs

2.5 Device Information

We may collect information about the device you use to access our services, including:

• Device identifiers (device ID, advertising ID)
• Hardware model and specifications
• Mobile network information
• App version (if applicable)
• Crash logs and diagnostic data

2.6 Location Data

With your permission, we may collect precise or approximate location data to facilitate delivery services, show nearby restaurant locations, and provide location-relevant offers. You may disable location sharing through your device settings at any time.

2.7 Communications Data

If you contact us via email, phone, or online chat, we may collect and retain records of those communications, including:

• Content of messages or inquiries
• Date and time of communications
• Support ticket history

2.8 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior. Please refer to Section 9 of this policy for full details on our cookie usage.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to log in via social accounts)
• Marketing partners and analytics providers
• Delivery service partners
• Publicly available sources and data aggregators

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including the following:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery logistics and scheduling
• Managing your account and user preferences
• Providing customer support and responding to inquiries
• Sending order confirmations, receipts, and delivery updates

3.2 Analytics and Service Improvement

• Analyzing usage patterns and website traffic to improve our platform
• Conducting internal research and development
• Testing new features and functionalities
• Monitoring and improving website performance and reliability
• Generating aggregate, anonymized statistical insights

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent or where permitted by law)
• Displaying personalized advertisements on our platform and third-party sites
• Notifying you about loyalty programs, discounts, and new menu items
• Conducting surveys and collecting customer feedback

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, abuse, and security breaches
• Protecting the rights, safety, and property of Pizzana, our users, and the public

3.5 Personalization

• Customizing your website experience based on preferences and order history
• Recommending menu items based on previous orders
• Providing location-based services and relevant offers

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers may have access to your personal information solely for the purpose of performing these services and are contractually obligated to protect your data. Such service providers include:

• Payment processors – to securely process financial transactions
• Delivery partners and logistics providers – to fulfill and coordinate food delivery
• Cloud hosting and infrastructure providers – to store and manage our data systems
• Email and SMS communication platforms – to send transactional and marketing messages
• Analytics and advertising platforms – to analyze website usage and deliver targeted ads
• Customer support tools – to manage support tickets and communications

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or warrants
• Requests from federal, state, or local government authorities
• Regulatory investigations or audits
• Situations where disclosure is necessary to protect the safety of any person or to prevent illegal activity

4.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your personal information with third parties not described above when we have obtained your explicit consent to do so.

4.5 Aggregate and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other lawful purposes.

5. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal data stored in our systems is encrypted using AES-256 encryption or equivalent standards.
• Firewalls and Intrusion Detection: We deploy advanced firewalls and intrusion detection systems to monitor and prevent unauthorized access.
• Secure Payment Processing: Payment information is processed by PCI-DSS Level 1 compliant payment processors.
• Two-Factor Authentication (2FA): Available for user accounts to add an additional layer of security.

5.2 Administrative Safeguards

• Access to personal data is restricted to employees and contractors who need it to perform their job functions.
• All staff with access to personal data are trained on data protection and privacy best practices.
• We conduct periodic security assessments and vulnerability testing.
• We maintain incident response procedures to address data breaches promptly.

5.3 Physical Safeguards

• Our servers and data systems are housed in secure, access-controlled data center facilities.
• Physical access to systems containing personal data is restricted to authorized personnel only.

Despite our efforts, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws, including the CCPA and CPRA for California residents.

6.1 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we maintain about you, subject to certain exceptions.

6.3 Right to Deletion

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions such as when the information is necessary to complete a transaction, comply with a legal obligation, or for other legitimate business purposes.

6.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, you have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. While we do not sell personal information for monetary compensation, we may share data with advertising partners. You may opt out by contacting us at [email protected] or by using applicable browser opt-out signals (such as the Global Privacy Control).

6.5 Right to Data Portability

Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format, or that we transmit it directly to another service provider.

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use and disclosure of sensitive personal information (such as precise geolocation, financial information, and account credentials) to uses that are necessary to perform the services you requested.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different level of service quality, or suggest that you will receive a different level of service as a result of exercising your rights.

6.8 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a verifiable request by:

• Email: [email protected]

We will respond to verifiable consumer requests within 45 days of receipt. If we need additional time (up to 90 days total), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to protect against fraudulent requests.

You may designate an authorized agent to make a request on your behalf. We will require written proof of authorization and may verify your identity directly.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Our general data retention guidelines are as follows:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data destruction procedures.

8. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect, solicit, or process personal information from individuals under 18 years of age. If you are under 18, please do not use our services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect data from children under 13. If we learn that we have collected any personal information from a child under 13, we will delete it promptly.

9. Cookie Policy Summary

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertisements. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, including maintaining your shopping cart and enabling secure login. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings to personalize your experience (e.g., language preferences, saved addresses).
• Marketing and Advertising Cookies: Used to track browsing activity across websites and deliver targeted advertisements based on your interests.
• Social Media Cookies: Set by social media platforms to enable sharing and interaction with our content.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or notify you when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out

We also honor the Global Privacy Control (GPC) signal as an opt-out of the sale and sharing of personal information, as required under the CPRA for California residents.

10. International Data Transfers

Pizzana is based in the United States, and your personal information is primarily processed and stored on servers located within the United States. However, some of our third-party service providers may be located in other countries and may process your data internationally.

If we transfer your personal data outside the United States to countries that may not provide the same level of data protection as your home jurisdiction, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy. Such safeguards may include:

• Entering into data processing agreements that include standard contractual clauses or equivalent data transfer mechanisms
• Ensuring that third-party recipients are certified under recognized privacy frameworks
• Implementing additional technical and organizational security measures

By using our website and services, you acknowledge and consent to the transfer of your information to the United States and potentially other countries where our service providers operate, subject to the protections described in this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or partner services that are not owned or operated by Pizzana. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review the privacy policies of any third-party websites you visit.

When you access third-party services through links on our website (such as payment gateways or social media platforms), those services collect and process your data according to their own privacy policies.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites not to track your online activity. Currently, there is no universally accepted standard for responding to DNT signals. Our website does not alter its data collection and use practices in response to DNT browser signals at this time.

However, as noted above, we do honor the Global Privacy Control (GPC) signal where required by applicable law, including under the CPRA for California residents.

13. California-Specific Privacy Rights

If you are a resident of California, you are entitled to additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information collected from you (with certain exceptions)
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit the use and disclosure of sensitive personal information
• The right to non-discrimination for exercising your privacy rights
• The right to know about financial incentives related to data collection

To exercise your California privacy rights, please contact us at [email protected]. We will respond to verifiable consumer requests within the timeframes required by applicable law.

California residents may also submit privacy complaints to the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov.

14. How to File a Complaint

If you believe that we have violated your privacy rights or mishandled your personal information, we encourage you to first contact us directly so that we can work to resolve your concern:

If you are not satisfied with our response, you may file a complaint with the following regulatory authorities depending on your state of residence:

14.1 Federal Level

• Federal Trade Commission (FTC): ftc.gov/complaint — The FTC enforces consumer protection laws, including privacy and data security under the FTC Act.

14.2 California Residents

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General: oag.ca.gov

14.3 Other State Residents

Residents of other states with applicable privacy laws (such as Virginia, Colorado, Texas, Florida, and others) may contact their respective state Attorney General's office or designated data protection authority for guidance on filing a privacy complaint.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizzanapizza.click
• Notify you via email (if you have an account with us) of any material changes
• Display a prominent notice on our website for significant changes

Your continued use of our website and services after the effective date of the updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We take all privacy inquiries seriously and will respond promptly.

This Privacy Policy was last reviewed and updated on March 25, 2026. Pizzana is committed to protecting your privacy and ensuring transparency in how we handle your personal information in accordance with all applicable United States federal and state privacy laws.