Terms of Service

Effective Date: March 25, 2026  |  Last Updated: March 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzanapizza.click (the "Website") and all related services, content, and functionality offered through or in connection with the Website.

By visiting, browsing, registering on, or placing an order through our Website, you expressly acknowledge and agree to be bound by these Terms. If you are using the Website on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you individually and such entity.

These Terms apply to all users of the Website, including but not limited to visitors, customers, registered account holders, and any other persons who interact with the Website or its content in any manner.

We reserve the right to update or revise these Terms at any time. Continued use of the Website following notice of such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

2. About Pizzana

Pizzana is a food service business operating within the United States, dedicated to providing high-quality pizza, food products, and related culinary services to our valued customers. Our Website serves as a platform through which customers may browse our menu offerings, place online orders, access promotional content, and engage with our brand.

3. Description of Services

Pizzana provides the following services through its Website and related operations:

• Online Food Ordering: Customers may browse our menu and place orders for pizza, beverages, appetizers, desserts, and other food items available at our locations.
• Delivery Services: Where available and subject to geographic limitations, we offer delivery of food orders to customer-specified addresses within our service areas.
• Pickup / Carryout Services: Customers may place orders online for in-store or curbside pickup at participating Pizzana locations.
• Catering Inquiries: Information regarding catering services and group orders may be requested through our Website or by contacting us directly.
• Promotional Offers: We may, from time to time, offer discounts, coupons, loyalty rewards, or special promotions to registered users and customers.
• Account Management: Registered users may create and manage personal accounts, save order histories, and manage preferences through our Website.
• Customer Support: We provide customer service and support via email and other communication channels as indicated on the Website.

We reserve the right to modify, suspend, discontinue, or expand any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Availability of specific menu items, delivery zones, and service features may vary by location and is subject to change without prior notice. All food items are prepared subject to availability of ingredients, and we cannot guarantee that all menu items will be available at all times.

4. Eligibility and User Accounts

4.1 Age Requirement

You must be at least thirteen (13) years of age to use this Website. If you are under the age of eighteen (18), you must use the Website only with the involvement, supervision, and consent of a parent or legal guardian. By using the Website, you represent and warrant that you meet the applicable age requirements.

4.2 Account Registration

Certain features of the Website may require you to create an account. When registering, you agree to provide accurate, current, and complete information and to update such information as necessary to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate your account at any time if we suspect that the information you have provided is false or misleading, or if you have violated these Terms.

4.3 Account Responsibility

You are solely responsible for all activity conducted through your account. Pizzana shall not be liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized access to your account that results from your own actions or inactions.

5. User Obligations and Prohibited Activities

5.1 Acceptable Use

By using our Website, you agree to use it only for lawful purposes and in a manner consistent with these Terms and all applicable federal, state, and local laws and regulations. You agree to act in good faith and in a manner that does not harm the interests of Pizzana, its employees, partners, or other users.

5.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following activities when using the Website:

• Using the Website for any unlawful, fraudulent, or deceptive purpose;
• Placing false, fraudulent, or duplicate orders with no intention of completing payment or accepting delivery;
• Providing false personal information, including false names, addresses, or payment details when placing an order;
• Attempting to gain unauthorized access to any portion of the Website, server, database, or network connected to the Website;
• Engaging in any form of hacking, data mining, scraping, crawling, or other automated means to access, collect, or extract data from the Website without express written permission from Pizzana;
• Uploading, transmitting, or distributing any viruses, malware, ransomware, spyware, or other harmful code through the Website;
• Interfering with or disrupting the integrity or performance of the Website or any servers or networks connected to it;
• Harassing, abusing, threatening, or intimidating any Pizzana employee, staff member, delivery driver, or other customer;
• Using the Website to send unsolicited commercial communications (spam) to other users or third parties;
• Impersonating any person or entity, including any Pizzana representative or employee;
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website for commercial purposes without express written authorization from Pizzana;
• Attempting to circumvent any security feature, pricing mechanism, or promotional restriction implemented on the Website;
• Violating any applicable local, state, federal, or international law or regulation;
• Engaging in any conduct that restricts or inhibits any other person from using or enjoying the Website.

Any violation of the foregoing prohibited activities may result in immediate termination of your access to the Website and may also subject you to civil and/or criminal liability under applicable law, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and other federal and state statutes.

6. Ordering, Pricing, and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food products and services from Pizzana subject to these Terms. We reserve the right to accept or decline any order at our sole discretion, including but not limited to situations where items are unavailable, where pricing errors exist, or where we suspect fraudulent activity.

An order confirmation sent to you via email constitutes our acceptance of your order. Pizzana is not liable for any order that is not confirmed due to technical errors or service disruptions.

6.2 Pricing

All prices displayed on the Website are listed in United States Dollars (USD) and are subject to change without prior notice. Applicable taxes, delivery fees, and service charges will be disclosed during the checkout process prior to the completion of your order. Prices at physical locations may differ from prices listed on the Website.

We make every effort to ensure that pricing information on the Website is accurate. However, in the event of a pricing error, we reserve the right to cancel the affected order and notify you accordingly. You will not be charged for an order that is canceled due to a pricing error, or if a charge has been made, a full refund will be issued.

6.3 Payment Methods

We accept various forms of electronic payment as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method provided, and you authorize Pizzana (and/or its payment processor) to charge the applicable amount to your payment method.

Payment processing is handled by secure third-party payment processors. Pizzana does not store complete credit card or debit card information on its servers. We are not responsible for errors or failures caused by third-party payment processors.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you experience a problem with your order — such as receiving incorrect items, missing items, or food quality issues — please contact us promptly at [email protected]. We will review each complaint on a case-by-case basis and may offer a refund, replacement, or credit at our sole discretion.

Order cancellations may be requested prior to food preparation. Once preparation has commenced, cancellation requests may not be honored, and charges may apply.

7. Delivery Terms

Delivery availability, geographic service areas, and estimated delivery times are subject to change and may vary based on location, demand, weather, and other factors beyond our control. Estimated delivery times provided are approximations only and do not constitute a guarantee of delivery within any specific timeframe.

You are responsible for providing accurate delivery information, including the correct delivery address, contact phone number, and any access instructions. Pizzana is not liable for failed deliveries resulting from incorrect or incomplete information provided by the customer.

Risk of loss and title to food products pass to you upon delivery to the address specified in your order. If you are unavailable at the time of delivery, the delivery driver may leave the order at the door or return it, depending on circumstances and applicable policies.

8. Intellectual Property Rights

8.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, photographs, images, audio and video clips, menu designs, data compilations, software, and the overall "look and feel" of the Website, is the exclusive property of Pizzana or its licensors and is protected by applicable United States and international copyright, trademark, trade dress, and other intellectual property laws.

8.2 Limited License to Users

Subject to your compliance with these Terms, Pizzana grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with placing food orders and accessing information about our services. This license does not include the right to:

• Reproduce, modify, distribute, or create derivative works based on the Website or its content;
• Scrape, data mine, or systematically extract information from the Website;
• Use any trademarks, service marks, or logos belonging to Pizzana without prior written consent;
• Frame or mirror the Website on any other website or digital platform;
• Use the Website or its content for any commercial purpose not expressly authorized in writing by Pizzana.

8.3 User-Submitted Content

If you submit any feedback, reviews, suggestions, images, or other content ("User Content") to or through the Website, you grant Pizzana a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media format or channel. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe the intellectual property or other rights of any third party.

9. Disclaimers and "As-Is" Basis

To the fullest extent permitted by applicable law, Pizzana expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Warranties as to the accuracy, completeness, reliability, or timeliness of any content on the Website, including menu items, pricing, and availability;
• Warranties regarding the quality, safety, accuracy, or completeness of any food product or service provided.

Pizzana does not warrant that any defects in the Website will be corrected or that the Website or the servers that make it available are free of viruses or other harmful components. You assume all risk associated with using the Website and any food products or services ordered through it.

Food Allergy Notice: While we make reasonable efforts to provide accurate allergen information, we cannot guarantee that our food products are free from allergens including but not limited to gluten, nuts, dairy, eggs, soy, shellfish, or other common allergens. Customers with severe food allergies are advised to contact us directly before placing an order to discuss their specific needs.

10. Limitation of Liability

Without limiting the foregoing, Pizzana shall not be liable for:

• Any loss of profits, revenue, goodwill, data, or business opportunities;
• Any personal injury or property damage arising from your use of the Website or consumption of food products;
• Any unauthorized access to or alteration of your data or transmissions;
• Any errors, omissions, interruptions, or delays in the operation of the Website;
• Any damage caused by third-party services, including payment processors or delivery partners;
• Any consequences resulting from delayed or failed delivery due to circumstances beyond our reasonable control.

In no event shall Pizzana's total cumulative liability to you for all claims arising out of or relating to these Terms or your use of the Website exceed the greater of: (a) the total amount paid by you to Pizzana in the ninety (90) days immediately preceding the event giving rise to the claim; or (b) one hundred United States dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for certain types of damages. In such jurisdictions, Pizzana's liability shall be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, agents, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of or access to the Website;
• Your violation of any provision of these Terms;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property, privacy, or consumer protection right;
• Any User Content you submit, post, or transmit through the Website;
• Any fraudulent, misleading, or harmful conduct by you in connection with the Website or your orders;
• Any dispute between you and a third party arising in connection with your use of the Website.

Pizzana reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such event, you agree to cooperate fully with Pizzana's defense of such claim.

12. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizzana. These links are provided solely for your convenience and informational purposes. Pizzana has no control over and assumes no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse or make any representations regarding third-party websites or any products or services offered through them.

We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit. Access to and use of third-party websites is at your own risk.

13. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with applicable United States privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as applicable to California residents;
• The Federal Trade Commission Act (FTC Act) and FTC guidelines on consumer data protection and unfair or deceptive acts and practices;
• Other applicable federal and state privacy laws.

By using the Website, you consent to our collection and use of your information as described in our Privacy Policy. If you have questions about our data practices, please contact us at [email protected].

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizzana principally operates, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Any legal action, suit, or proceeding arising out of or relating to these Terms or your use of the Website that is not subject to arbitration as described below shall be brought exclusively in the appropriate federal or state courts of competent jurisdiction within the United States. You hereby consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

Federal consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC), may also apply to your use of the Website and any food products purchased through it. Nothing in these Terms shall be construed to limit any rights you may have under applicable federal or state consumer protection laws.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Pizzana at [email protected] and provide a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If the dispute is not resolved within that period, either party may proceed to binding arbitration as described below.

15.2 Binding Arbitration

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, rather than in court, before a single arbitrator administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitrator shall have the authority to grant any remedy that would be available in a court of competent jurisdiction. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND PIZZANA EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you and Pizzana each waive any right to a jury trial and to participation in a class action lawsuit or class-wide arbitration.

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute through arbitration. Claims involving alleged violations of intellectual property rights may also be brought in court.

16. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or maintain an account with Pizzana. We reserve the right, in our sole discretion, to suspend or permanently terminate your access to and use of the Website, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Conduct that is harmful to Pizzana, other users, or third parties;
• Fraudulent, abusive, or otherwise illegal activity;
• Failure to pay any amounts owed in connection with your use of the Services;
• Requests from law enforcement or other government authorities;
• Our discontinuation of the Website or services for any reason.

Upon termination, your right to access and use the Website shall immediately cease. All provisions of these Terms that by their nature should survive termination shall continue to survive, including without limitation provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to termination.

17. Changes to These Terms

Pizzana reserves the right, at its sole discretion, to modify, update, or replace these Terms of Service at any time. When we make material changes to these Terms, we will notify you by posting the updated Terms on this page with a new "Last Updated" date, and we may also send notice via email to the address associated with your account, if applicable.

Your continued access to or use of the Website after any changes to these Terms become effective constitutes your binding acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Website immediately and, if applicable, delete or request deletion of your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at pizzanapizza.click.

18. Severability

If any provision or part of a provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be illegal, invalid, void, unenforceable, or in conflict with any applicable law or regulation, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be deemed severed from these Terms. The invalidity, illegality, or unenforceability of any such provision shall not affect or impair the validity, legality, and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The failure of Pizzana to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision unless such waiver is acknowledged and agreed to by Pizzana in writing. Any waiver of a breach of these Terms shall not be construed as a waiver of any subsequent breach of the same or any other provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Pizzana on the Website, constitute the entire agreement between you and Pizzana with respect to your use of the Website and supersede all prior and contemporaneous agreements, representations, warranties, and understandings between you and Pizzana regarding the subject matter hereof, whether written or oral.

No oral modification to these Terms shall be binding. Any modifications must be made in writing and either published on the Website or signed by an authorized representative of Pizzana.

20. Force Majeure

Pizzana shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, hurricanes, earthquakes, pandemics, epidemics, war, terrorism, civil unrest, strikes or labor disputes, government actions, internet or telecommunications outages, power failures, or any other event beyond our reasonable control (collectively, "Force Majeure Events"). In the event of a Force Majeure Event, our obligations under these Terms shall be suspended for the duration of such event, and we will use commercially reasonable efforts to resume performance as soon as practicable.

21. Electronic Communications

By using the Website or communicating with us via email or other electronic means, you consent to receiving electronic communications from Pizzana. These communications may include notices about your account, order confirmations, promotional offers, and other information concerning the Website and our services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you wish to opt out of receiving promotional communications from us, you may do so at any time by following the unsubscribe instructions included in the relevant communication or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional and administrative messages related to your account or orders.

22. Children's Privacy

The Website is not directed to, and Pizzana does not knowingly collect personal information from, children under the age of thirteen (13). If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

23. Accessibility

Pizzana is committed to making its Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including guidelines under the Americans with Disabilities Act (ADA) as applicable to our digital presence. If you experience any difficulty accessing or using any portion of the Website, or if you require this information in an alternative format, please contact us and we will make reasonable efforts to accommodate your needs.

24. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or your use of the Website, please do not hesitate to contact us using the information provided below. We are committed to addressing your concerns in a timely and professional manner.

For matters related to data privacy, including requests to access, correct, or delete your personal information (to the extent applicable under relevant state law), please direct your request to [email protected] with the subject line "Privacy Request."

These Terms of Service were last updated on March 25, 2026. By continuing to use pizzanapizza.click, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.